Tobi Craft Studio: Privacy Policy

This Privacy Policy describes how Tobi Craft Studio collects, uses, and protects personal information gathered through our online platform. We are committed to safeguarding your privacy and ensuring the security of your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and Japanese data protection laws.

Information We Collect

We may collect various types of information when you interact with our site or use our services. This can include:

Personal Identification Information: Such as your name, mailing address, shipping address, billing address, and other contact details when you make a purchase, sign up for a workshop, register an account, or contact us.
Payment Information: Details necessary to process payments for orders or workshop fees, although we typically rely on secure third-party payment processors who handle this information directly. We do not store sensitive payment card details on our servers.
Order and Transaction Information: Details about your purchases, including the products ordered, date of purchase, and transaction history.
Workshop and Class Registration Information: Details provided when signing up for pottery workshops or classes.
Communications: Records of your interactions with us, such as emails or messages sent through contact forms.
Usage Data: Information about how you access and use our site, such as your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This is collected automatically through cookies and similar tracking technologies.
Marketing and Communication Preferences: Your preferences regarding receiving marketing materials from us.

How We Use Your Information

We use the collected information for various purposes, including:

To provide and maintain our services, including processing orders, arranging shipping, and managing retail and wholesale transactions.
To manage your account and process your registration for workshops and classes.
To process payments and prevent fraudulent transactions.
To communicate with you about your orders, workshop registrations, inquiries, and provide customer support.
To improve our site, services, and product offerings.
To personalize your experience on our site.
To send you marketing communications that you have agreed to receive (you can opt-out at any time).
To comply with legal obligations, resolve disputes, and enforce our agreements.
To protect the security and integrity of our site and business.

Legal Basis for Processing Personal Data

We process your personal data based on one or more of the following legal grounds:

Performance of a contract: When processing is necessary to fulfill a contract with you, such as processing your order or workshop registration.
Legitimate interests: When processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights. This includes improving our services, preventing fraud, and direct marketing where permitted by law.
Consent: When you have given us explicit consent to process your data for a specific purpose, such as sending you marketing emails. You have the right to withdraw your consent at any time.
Legal obligation: When processing is necessary to comply with a legal or regulatory obligation.

Sharing Your Information

We may share your personal information with third parties in certain circumstances:

Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, shipping and delivery, website hosting, data analysis, email delivery, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which they were engaged.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

We ensure that any international transfers of personal data comply with applicable legal requirements, such as using standard contractual clauses or relying on adequacy decisions.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose for which it was collected.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Right to Access: The right to request a copy of the personal data we hold about you.
Right to Rectification: The right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure: The right to request that we delete your personal data under certain conditions.
Right to Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: The right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Tobi Craft Studio
3-12-5
Gojo Dori,
Higashiyama Ward,
Kyoto, Kyoto Prefecture, 605-0905
Japan